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Cancellation/Exchange policy

Cancellation Policy

  • The client may cancel the order BEFORE the product is dispatched. Client shall bear cancellation fee.
  • If the product is already dispatched, then the client shall arrange for return of the products to the company within 5 days. In addition, client shall bear forward/return shipping charges and cancellation fee.
  • Cancellation of custom made products are not applicable.
  • Transaction charges / bank charges shall be borne by the client.

Exchange/Return Policy

  • Any discrepancy with product shall be informed within 2 days from date of receipt of products.
  • Exchanges will be accepted only in the case of manufacturing defect or dispatch of incorrect item. Your exchange request should be sent by email to contact@sreetex.in within 24 hours of receipt of the package.
  • The product should then be delivered back to Sreetex within 3 days of receipt of the same.
  • Exchange is eligible only after the receipt of the product in tact with all original packing, cover, box, in unused, un worn condition.
  • Client may choose to exchange the same item or different variant of higher price, wherein the difference in price and forward shipping charge is to be borne by client.
  • Exchange/Return of custom made products are not applicable.
  • Shipping charges cannot be refunded and return shipping charges shall be borne by the customer.
  • Sreetex holds all rights to take decision regarding the condition of returned goods and the same shall be final.
DIRECT MANUFACTURER OUTLET